Privacy Policy

We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the holmesnetworks.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you” or “your”) and Holmes Networks LLC (“Holmes Networks LLC”, “we”, “us” or “our”). If you are entering into this Policy on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Policy, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Policy, you must not accept this Policy and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Table of contents

Automatic collection of information
Collection of personal information
Use and processing of collected information
Managing information
Disclosure of information
Retention of information
Cookies
Privacy of children
Do Not Track signals
Social media features
Push notifications
Links to other resources
Information security
Data breach
Changes and amendments
Acceptance of this policy
Contacting us

Automatic collection of information

When you open the Website, our servers automatically record information that your browser sends. This data may include information such as your device’s IP address, browser type, and version, operating system type and version, language preferences or the webpage you were visiting before you came to the Website and Services, pages of the Website and Services that you visit, the time spent on those pages, information you search for on the Website, access times and dates, and other statistics. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.

Collection of personal information

You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and email address).

We receive and store any information you knowingly provide to us when you create an account, publish content, or fill any forms on the Website. When required, this information may include the following:

Account details (such as user name, unique user ID, password, etc)
Contact information (such as email address, phone number, etc)
Basic personal information (such as name, country of residence, etc)
Any other materials you willingly submit to us (such as articles, images, feedback, etc)

You can choose not to provide us with your Personal Information, but then you may not be able to take advantage of some of the features on the Website. Users who are uncertain about what information is mandatory are welcome to contact us.

Use and processing of collected information
We
act as a data controller and a data processor when handling Personal
Information, unless we have entered into a data processing agreement
with you in which case you would be the data controller and we would be
the data processor.
Our role may also differ depending on the
specific situation involving Personal Information. We act in the
capacity of a data controller when we ask you to submit your Personal
Information that is necessary to ensure your access and use of the
Website and Services. In such instances, we are a data controller
because we determine the purposes and means of the processing of
Personal Information.
We act in the capacity of a data processor
in situations when you submit Personal Information through the Website
and Services. We do not own, control, or make decisions about the
submitted Personal Information, and such Personal Information is
processed only in accordance with your instructions. In such instances,
the User providing Personal Information acts as a data controller.
In
order to make the Website and Services available to you, or to meet a
legal obligation, we may need to collect and use certain Personal
Information. If you do not provide the information that we request, we
may not be able to provide you with the requested products or services.
Any of the information we collect from you may be used for the following
purposes:
Create and manage user accounts
Send administrative information
Respond to inquiries and offer support
Request user feedback
Improve user experience
Enforce terms and conditions and policies
Respond to legal requests and prevent harm
Run and operate the Website and Services
Processing
your Personal Information depends on how you interact with the Website
and Services, where you are located in the world and if one of the
following applies: (a) you have given your consent for one or more
specific purposes; (b) provision of information is necessary for the
performance of this Policy with you and/or for any pre-contractual
obligations thereof; (c) processing is necessary for compliance with a
legal obligation to which you are subject; (d) processing is related to a
task that is carried out in the public interest or in the exercise of
official authority vested in us; (e) processing is necessary for the
purposes of the legitimate interests pursued by us or by a third party.
Note
that under some legislations we may be allowed to process information
until you object to such processing by opting out, without having to
rely on consent or any other of the legal bases. In any case, we will be
happy to clarify the specific legal basis that applies to the
processing, and in particular whether the provision of Personal
Information is a statutory or contractual requirement, or a requirement
necessary to enter into a contract.
Managing information
You
are able to delete certain Personal Information we have about you. The
Personal Information you can delete may change as the Website and
Services change. When you delete Personal Information, however, we may
maintain a copy of the unrevised Personal Information in our records for
the duration necessary to comply with our obligations to our affiliates
and partners, and for the purposes described below. If you would like
to delete your Personal Information or permanently delete your account,
you can do so on the settings page of your account on the Website.
Disclosure of information
Depending
on the requested Services or as necessary to complete any transaction
or provide any Service you have requested, we may share your
non-personally identifiable information with our contracted companies,
and service providers (collectively, “Service Providers”) we rely upon
to assist in the operation of the Website and Services available to you
and whose privacy policies are consistent with ours or who agree to
abide by our policies with respect to your information. We will not
share any information with unaffiliated third parties.
Service
Providers are not authorized to use or disclose your information except
as necessary to perform services on our behalf or comply with legal
requirements. Service Providers are given the information they need only
in order to perform their designated functions, and we do not authorize
them to use or disclose any of the provided information for their own
marketing or other purposes.
We may also disclose any Personal
Information we collect, use or receive if required or permitted by law,
such as to comply with a subpoena or similar legal process, and when we
believe in good faith that disclosure is necessary to protect our
rights, protect your safety or the safety of others, investigate fraud,
or respond to a government request.
Retention of information
We
will retain and use your Personal Information for the period necessary
to comply with our legal obligations, as long as your user account
remains active, until the purchase order or Services are fulfilled, to
enforce our Policy, resolve disputes, and unless a longer retention
period is required or permitted by law.
We may use any aggregated
data derived from or incorporating your Personal Information after you
update or delete it, but not in a manner that would identify you
personally. Once the retention period expires, Personal Information
shall be deleted. Therefore, the right to access, the right to erasure,
the right to rectification, and the right to data portability cannot be
enforced after the expiration of the retention period.
Cookies
Our
Website and Services use “cookies” to help personalize your online
experience. A cookie is a text file that is placed on your hard disk by a
web page server. Cookies cannot be used to run programs or deliver
viruses to your computer. Cookies are uniquely assigned to you, and can
only be read by a web server in the domain that issued the cookie to
you. If you choose to decline cookies, you may not be able to fully
experience the features of the Website and Services.
We may use
cookies to collect, store, and track information for security and
personalization, to operate the Website and Services, and for
statistical purposes. Please note that you have the ability to accept or
decline cookies. Most web browsers automatically accept cookies by
default, but you can modify your browser settings to decline cookies if
you prefer.
Privacy of children
We
do not knowingly collect any Personal Information from children under
the age of 18. If you are under the age of 18, please do not submit any
Personal Information through the Website and Services. If you have
reason to believe that a child under the age of 18 has provided Personal
Information to us through the Website and Services, please contact us
to request that we delete that child’s Personal Information from our
Services.
We encourage parents and legal guardians to monitor
their children’s Internet usage and to help enforce this Policy by
instructing their children never to provide Personal Information through
the Website and Services without their permission. We also ask that all
parents and legal guardians overseeing the care of children take the
necessary precautions to ensure that their children are instructed to
never give out Personal Information when online without their
permission.
Do Not Track signals
Some
browsers incorporate a Do Not Track feature that signals to websites
you visit that you do not want to have your online activity tracked.
Tracking is not the same as using or collecting information in
connection with a website. For these purposes, tracking refers to
collecting personally identifiable information from users who use or
visit a website or online service as they move across different websites
over time. How browsers communicate the Do Not Track signal is not yet
uniform. As a result, the Website and Services are not yet set up to
interpret or respond to Do Not Track signals communicated by your
browser. Even so, as described in more detail throughout this Policy, we
limit our use and collection of your Personal Information. For a
description of Do Not Track protocols for browsers and mobile devices or
to learn more about the choices available to you, visit internetcookies.com
Social media features
Our
Website and Services may include social media features, such as the
Facebook and Twitter buttons, Share This buttons, etc (collectively,
“Social Media Features”). These Social Media Features may collect your
IP address, what page you are visiting on our Website and Services, and
may set a cookie to enable Social Media Features to function properly.
Social Media Features are hosted either by their respective providers or
directly on our Website and Services. Your interactions with these
Social Media Features are governed by the privacy policy of their
respective providers.
Push notifications
We
offer push notifications to which you may voluntarily subscribe at any
time. To make sure push notifications reach the correct devices, we rely
on a device token unique to your device which is issued by the
operating system of your device. While it is possible to access a list
of device tokens, they will not reveal your identity, your unique device
ID, or your contact information to us. We will maintain the information
sent via email in accordance with applicable laws and regulations. If,
at any time, you wish to stop receiving push notifications, simply
adjust your device settings accordingly.
Links to other resources
The
Website and Services contain links to other resources that are not
owned or controlled by us. Please be aware that we are not responsible
for the privacy practices of such other resources or third parties. We
encourage you to be aware when you leave the Website and Services and to
read the privacy statements of each and every resource that may collect
Personal Information.
Information security
We
secure information you provide on computer servers in a controlled,
secure environment, protected from unauthorized access, use, or
disclosure. We maintain reasonable administrative, technical, and
physical safeguards in an effort to protect against unauthorized access,
use, modification, and disclosure of Personal Information in our
control and custody. However, no data transmission over the Internet or
wireless network can be guaranteed.
Therefore, while we strive to
protect your Personal Information, you acknowledge that (a) there are
security and privacy limitations of the Internet which are beyond our
control; (b) the security, integrity, and privacy of any and all
information and data exchanged between you and the Website and Services
cannot be guaranteed; and (c) any such information and data may be
viewed or tampered with in transit by a third party, despite best
efforts.
As the security of Personal Information depends in part
on the security of the device you use to communicate with us and the
security you use to protect your credentials, please take appropriate
measures to protect this information.
Data breach
In
the event we become aware that the security of the Website and Services
has been compromised or Users’ Personal Information has been disclosed
to unrelated third parties as a result of external activity, including,
but not limited to, security attacks or fraud, we reserve the right to
take reasonably appropriate measures, including, but not limited to,
investigation and reporting, as well as notification to and cooperation
with law enforcement authorities.
In the event of a data breach,
we will make reasonable efforts to notify affected individuals if we
believe that there is a reasonable risk of harm to the User as a result
of the breach or if notice is otherwise required by law. When we do, we
will post a notice on the Website, send you an email. In jurisdictions
where required, we may also report the breach to relevant authorities in
accordance with applicable data protection regulations.
Changes and amendments
We
reserve the right to modify this Policy or its terms related to the
Website and Services at any time at our discretion. When we do, we will
revise the updated date at the bottom of this page, post a notification
on the main page of the Website, send you an email to notify you. We may
also provide notice to you in other ways at our discretion, such as
through the contact information you have provided.
An updated
version of this Policy will be effective immediately upon the posting of
the revised Policy unless otherwise specified. Your continued use of
the Website and Services after the effective date of the revised Policy
(or such other act specified at that time) will constitute your consent
to those changes. However, we will not, without your consent, use your
Personal Information in a manner materially different than what was
stated at the time your Personal Information was collected.
Acceptance of this policy
You
acknowledge that you have read this Policy and agree to all its terms
and conditions. By accessing and using the Website and Services and
submitting your information you agree to be bound by this Policy. If you
do not agree to abide by the terms of this Policy, you are not
authorized to access or use the Website and Services. This policy has
been created with the help of the privacy policy generator.
Contacting us
If
you have any questions, concerns, or complaints regarding this Policy,
the information we hold about you, or if you wish to exercise your
rights, we encourage you to contact us using the details below:
su*****@************ks.com
https://holmesnetworks.com/contact
We
will attempt to resolve complaints and disputes and make every
reasonable effort to honor your wish to exercise your rights as quickly
as possible and in any event, within the timescales provided by
applicable data protection laws.
If you believe your concerns have
not been adequately addressed, you may escalate the matter to the
appropriate data protection authority in your region, in accordance with
applicable privacy laws.
This document was last updated on January 21, 2026